StoreShippers B.V., and
its affiliates and subsidiaries and each of their directors, officers,
employees, and authorized representative (collectively,
“StoreShippers”) respect your privacy.
This policy is global
in nature and governs our data protection practices whether we collect your
personal information through one of our websites or through application
software or through other means. When we collect information about you other
than through one of our websites or application program interfaces, we will
first obtain your permission to do so, if and as required by applicable law.
However, by using any StpreShippers website on which this policy is posted, you
agree that this policy governs our collection, use, and disclosure of any personal
information submitted to us on or through that website. If you do not agree to
be bound by this policy, you can’t access or use our website and/or use our
Collect and How
information about you from various sources. For example, we may have a direct
relationship with you, and you may choose to provide personal information to us
in connection with that relationship. You may choose to submit information to
us, for example, on our website, in connection with use of our products,
services or applications software, when you participate in an offer or
promotion, or in connection with an actual or potential business or employment
relationship with us. We also may obtain information about you from companies
that use our products or services, publicly available information systems,
consumer reporting agencies, and commercial information services.
The types of
personal information we may obtain are:
(such as name, postal or e-mail address and phone number)
information (such as job title, department and name of organization)
identification documents (such as passport or driver’s license or other
required documents to verify your identity for the purposes of conducting
business on your behalf)
•Country of origin
information (from which country you are accessing the website)
passwords used to access StoreShippers resources
(such as financial account information used for payment purposes and/or
information that may be contained in a consumer report)
for colleagues, business partners or other people you would like us to contact
•Content you provide
(such as photographs, articles and comments)
•Mobile device unique
identifier (such as LinkedIn or Facebook ID)
(such as language preference)
employees and applicants we collect additional information like:
(such as employment history, employee number, performance appraisals, salary
We also collect certain
information with regards to the services we provide either manually or by
automated means. For example, we collect shipment data, shipping history,
documents connected to shipments and data on the products that are shipped.
Like many other
websites, our website may use “Cookies” or” Other
Technologies” (such as “pixel tags,” “web
assigned by Google or Apple, or similar technologies) to collect information
and support certain features of our website. Cookies and Other Technologies
allow us and third parties to obtain information about your visits to our site,
including analyzing your visiting patterns. Although you are not required to
accept cookies when you visit our websites, you may be unable to use all of the
functionality of our sites if your browser rejects our cookies. We use this
information to process your requests and to deliver online and mobile
advertisements, messages and content for us and others that are specific to
your interests. The information we collect from your web browser and from
Cookies and Other Technologies does not identify you personally but in some
cases, we may link it to personally identifiable information.
Below we explain the
different types of cookies that may be used on the site.
Necessary cookies help
make a website usable by enabling basic functions like page navigation and
access to secure areas of the website. The website cannot function properly
without these cookies. Disabling these Cookies may make the services and
enable a website to remember information that changes the way the website
behaves or looks, like your preferred language or the region that you are in.
Some Preference cookies are essential to viewing maps or videos on our website.
We store this cookie to
know whether or not you are logged in so we can redirect you to the right part
of the site.
We use Stripe to
process your payments and invoices and securely store your payment information.
These types of cookies
are stored only temporarily during a browsing session and are deleted from your
device when you close the browser. We use session cookies to support the
functionality of the website and to understand your use of the site—that is,
which pages you visit, which links you use and how long you stay on each page.
Cloudflare helps make
pages in our website load faster for you and also protects us against malicious
Polyfill helps make StoreShippers
work across different browsers and browser versions.
We use this to keep you
logged in while using the service.
Statistics cookies help
collect information about your use of the website and enable us to improve the
way it works. These cookies give us aggregated information that we use to
monitor site performance, count page visits, spot technical errors, see how
users reach the website, and measure the effectiveness of marketing (including
Google Analytics helps
us track what pages in StoreShippers users visit, in aggregate. We use it to
optimize our marketing initiatives and prioritize things like blog posts and
help center articles.
Heap allows us to track
how users use StoreShippers, so we can improve the product and solve customer
Amplitude allows us to
track how users use StoreShippers, so we can improve the product and solve
customer support issues.
VWO allows us to test
different changes we make to the site, so we can see if our changes are making
a positive impact to the user experience.
New Relic Statistics
New Relic allows us to
track how users use StoreShippers, so we can improve the product and solve
customer support issues.
video of user sessions on StoreShippers.com so we can give better customer support
and inform product improvements.
Delighted allows us to
survey users, so we can receive feedback and improve the user experience.
anonymous statistics about visits to the website. This is done with a web
analysis system. Among other things, the following data are stored via cookies
in the web analysis system:
•the IP address
such as the browser you use (such as Chrome, Safari, Internet Explorer or
Firefox) and the resolution of your computer screen
•from which page you
came to the StoreShippers website
•when and for how long
you visit or use the StoreShippers website
•whether you use
functionalities of the StoreShippers website or StoreShippers App
•which pages you visit
on the StoreShippers website and which screens of the StoreShippers App you are
Marketing cookies are
used to track visitors across websites. The intention is to display ads that
are relevant and engaging for the individual user and thereby more valuable for
publishers and third-party advertisers.
We use DoubleClick to
acquire users for our service, such as ads on Google search results. We do not
display ads for any services besides our own.
We use the FB Pixel to
acquire users for our service, such as ads on the Facebook feed. We do not
display ads for any services besides our own.
are cookies that we are in the process of classifying, together with the
providers of individual cookies.
How We Use the
Information We Collect
We may use the
information we obtain about you to:
information, products and services you request;
•provide you, if you
are a consumer, with effective customer service;
•provide our customers
and carriers with shipment information such as location;
•provide you with a
personalized experience when you use our website;
•contact you with
special offers and other information we believe will be of interest to you (in
accordance with any privacy preferences you have expressed to us);
•contact you with
information and notices related to your use of our products and services,
including our website;
•invite you to
participate in surveys and provide feedback to us (in accordance with any
privacy preferences you have expressed to us);
•better understand your
needs and interests;
•improve our products
and services and develop new products and services;
•improve our marketing
and promotional efforts;
•improve the content,
functionality and usability of the website;
•evaluate your interest
in employment and contact you regarding possible employment with StoreShippers;
•help you, if you are a
StoreShippers employee, perform your job functions and to manage our workforce;
•enforce our websites’
•promote security; to
protect against and prevent fraud, claims and other liabilities; and to manage
corporate risk exposure; and
•use for any other
purpose about which we provide notice at the time of collection.
We do not sell or
otherwise disclose personal information we collect about you, except as
described herein or otherwise disclosed to you at the time the data is
We share information to
perform activities that you request. For example, we may share the personal
information we collect with our affiliates, or to cooperate with an authorized
law enforcement or regulatory investigation. In addition, we may share personal
information with other third parties with the consent of the individual to whom
the information pertains.
If you are performing
services directly or indirectly for us and using an application provided by us,
then we may collect information for the purpose of providing information to our
carriers and customers. We may also share your personal information with
third-party vendors that perform tasks on our behalf and under our instruction.
These third-party vendors may use your personal information only in connection
with the services they perform on our behalf and they are bound to protect your
personal information in a manner consistent with our own policies and
practices. On our website, you may have an opportunity to post user-generated
content using social networking tools available on those sites. If you take
advantage of this opportunity, remember that the user-generated content you
post is available to others who visit the website and therefore you should have
no expectation of privacy with respect to such content. In addition, you may
choose to use certain features on our website for which we partner with other
entities. These features, which may include social networking and geographic
location tools, are operated by third parties that are not affiliated with StoreShippers.
These third parties may use personal information in accordance with their own
privacy policies. On sites on which these features are offered, the relevant
third parties are identified. We strongly suggest you review the third parties’
privacy policies if you use the relevant features.
We may also disclose
information about you when we, in good faith, believe disclosure is appropriate
to comply with the law, a court order, or a subpoena. We may also disclose
information about you to prevent or investigate a possible crime, such as fraud
or identity theft; to protect the security of our website; to enforce or apply
property or the rights, property or safety of our users or others. We attempt
to notify users about legal demands for their personal data when appropriate in
our judgment, unless prohibited by law or court order or when the request is an
emergency. We may dispute such demands when we believe, in our discretion, that
the requests are overbroad, vague or lack proper authority, but we do not
promise to challenge every demand.
We also reserve the
right to transfer information about you to a successor organization if, for
example, we transfer the ownership or operation of one of our websites to
another organization or if we merge with another organization. If such a
transfer occurs, we will use reasonable efforts to direct the transferee to use
personal information you have provided to us in a manner consistent with this
policy. Following such a sale or transfer, you may contact the entity to which
we transferred your personal information with any inquiries concerning the
processing of that information.
Your Rights and
You have certain rights
regarding the personal information we maintain about you. We offer you certain
choices about what personal information we collect from you, how we use that
information, and how we communicate with you:
access: Of course you can see which personal data we process from you. We are
happy to tell you more about how and why we process this data unless the law
permits or requires us to do so or if we are unable to verify your identify.
information: You may refrain from submitting information directly to us,
although doing so may impact our ability to provide the products, services, and
information you request and/or affect your ability to use applications software
•Rectification: Do you
feel that we have wrong information about you? Let us know then we will adjust
•Right to be forgotten:
You can request deletion of the personal data we have about you via the below
stated email address firstname.lastname@example.org. It may be that for other purposes
(administration or deduplication, for example) we still have to process this
data or retain some of it. We will respond to such requests within a reasonable
time and, in any case, within the time limits established by applicable law. We
may ask you for additional information to verify your identity
•Restriction: If you
feel that we are processing your personal data incorrectly, then you can also
have that processing limited.
You may elect not to have a unique cookie identification number assigned to
your computer to avoid aggregation and analysis of data collected on our
websites. Generally, if you do not wish to receive cookies, you may set your
browser to reject cookies or to alert you when a cookie is placed on your
•Objection: you can
lodge an objection for the processing of your personal data. Is it marketing?
Then we will terminate that processing as soon as possible.
•Transferability: This is a new right under the GDPR to
transfer your personal data. If you want to use this, please contact us.
We typically offer you
an opportunity to choose whether you want to receive certain communications
from us, generally by offering an “opt in” or an “opt out,”
depending on applicable law, when you first provide contact information through
one of our websites. In addition, we will include an “unsubscribe”
link in each electronic newsletter or promotional e-mail we send you, so that
you can inform us that you do not wish to receive such communications from us
in the future.
When accepting the terms
of use/end user license agreement for applications software, you must opt in to
collection of data from your mobile device in order for the applications
software to work properly.
If you are located in
the European Economic Area or Switzerland, you may direct us not to share your
personal information with third parties, except (i) with service providers we
have retained to perform services on our behalf, (ii) in the event we sell or
transfer all or a portion of our business or assets, (iii) if disclosure is
required by law or legal process, (iv) with law enforcement authorities or
other government officials, or (v) when we believe disclosure is necessary or
appropriate to prevent physical harm or financial loss, or in connection with
an investigation of suspected or actual fraud or other illegal activity unless
we have a legal basis, such as consent, to use it for other purposes. Where
required by law, StoreShippers obtains your prior opt-in consent at the time of
collection for the processing of (i) personal information for marketing
purposes and (ii) personal information deemed sensitive pursuant to applicable
law. To update your preferences, ask us to remove your information from our
mailing lists or submit a request, please contact us as specified below.
We store your data no
longer than necessary and we annually evaluate this necessity with your
privacy, our relation and the applicable legislation in mind.
We may transfer the
personal information we collect about you to countries other than the country
in which the information was originally collected. Those countries may not have
the same data protection laws as the country in which you initially provided
the information. When we transfer your information to other countries, we will
protect that information as described in this policy.
If you are located in
the European Economic Area or Switzerland, we comply with applicable legal
requirements providing adequate protection for the transfer of personal
information to countries outside of the EEA or Switzerland including the Data
Protection Directive 95/46/EC and, as of May 25, 2018, the General Data
Protection Regulation (GDPR).
The following StoreShippers
entities in Europe may process personal data provided from the StoreShippers
website and/or may be considered the responsible party under your local law:
StoreShippers B.V in the Netherlands
How We Protect
We maintain reasonable
administrative, physical and technological measures to protect the confidentiality
and security of your data, such as HTTPS. We regularly monitor our systems for
possible vulnerabilities and attacks. Unfortunately, no website, server or
database is completely secure or ‘hackerproof’. We therefore cannot guarantee
that information about you will not be disclosed, misused or lost by accident
or by the unauthorized acts of others. StoreShippers never collects information
for third party commercial marketing purposes nor does it create individual
profiles or provide your information to any third party organization. StoreShippers
will only share your information with third parties when and as you request or
as otherwise required by law.
Use of Our Web
Sites by Children Under the Age of Thirteen
We are proud of our
website and we strive to ensure that they do not offend people of any age.
However, unless otherwise noted on a particular site, our websites are not
intended for children under the age of thirteen years without the permission of
a parent or guardian. If you believe that a child has submitted personally
identifiable information on or through our website without the consent and
supervision of a parent or guardian, please contact us using the information
provided below so that we can take appropriate action.
Links to Other
Our website may provide
links to other websites for your convenience and information. These websites
can operate independently from StoreShippers. Linked sites may have their own
privacy notices or policies, which we strongly suggest you review. In addition,
a link to a non-StoreShippers website does not mean that StoreShippers endorses
or accepts any responsibility for the content, or the use, of such website. It
is up to you to take precautions to ensure that whatever you select for your
use is free of such items as viruses, worms, Trojan horses and other items of a
destructive nature. StoreShippers is not liable for the privacy practices or
the content of other websites and to the extent any linked websites you visit
are not owned or controlled by StoreShippers, we are not responsible for the
sites’ content, any use of the sites, or the privacy practices of the sites.
Updates to Our
This Policy describes StoreShippers
current data protection policies and practices. We reserve the right to update
it periodically and without prior notice to you to reflect changes in those
policies and practices. When we do, we will post the revised version behind the
How To Contact
If you have any
questions or comments about this policy, or if you would like us to update
information we have about you or your preferences, you may contact us using the
information below. Please make all inquiries or requests regarding your
information in English so we can respond to and resolve requests.
StoreShippers does not
have one designated DPO, because we consider data protection so important we
have installed a team covering all time zones. Please don’t hesitate to reach
out: StoreShippers B.V. in Amsterdam, the Netherlands, email@example.com.